Terms & Conditions

1. General Terms & Conditions

Applicable to all Ridehire™ segments.

1.1 Booking & Security Standards

• Identity Verification: Indian Nationals must provide an Aadhaar card and a valid Driving License. Foreign Nationals must provide an International Driving Permit (IDP), a passport copy, and proof of residence in India.
• Non-Transferable: Bookings are valid only for the named customer. Sub-letting or allowing unauthorized drivers is a breach of contract and voids all insurance and liability protections.
• Right to Refuse: Ridehire™ reserves the right to deny service or off-board customers without explanation to maintain safety and security standards.
• Garage Protocol: For security reasons, pick-ups and drop-offs are not permitted at our garages. Our crew will deliver and collect the vehicle (service charges apply).

1.2 Cancellations & Modifications

• Timeline: All modifications must be sent via email (10 AM – 7 PM) at least 4 hours prior to the trip.
• More than 24 hours' notice: 75% refund (a 25% cancellation fee applies).
• Less than 24 hours' notice: 100% cancellation charge (no refund).
• Technical Errors: Bookings made during website testing or due to technical glitches (incorrect pricing or details) will be canceled with a full refund.
• Payment Gateways: Processing fees charged by third-party gateways are non-refundable.

1.3 Force Majeure & Safety

• Recalls: Ridehire™ may recall a vehicle and chauffeur unconditionally if contractual terms or safety standards are compromised.
• External Disruptions: In the case of communal riots, natural disasters, or immediate threats, we reserve the right to call back the car without prior notice.

2. Self-Drive Terms & Conditions

Engineering-grade fleet management for the independent driver.

2.1 Eligibility & Speed

• Age & Experience: Minimum age is 25 years, with at least 5 years of holding a valid driver's license.
• Speed Limit: The maximum legal limit is 100 km/hr. A penalty of ₹2,500 per offense applies for over-speeding.

2.2 Usage & Fuel

• Kilometer Cap: 120 kms per day is included. Additional kms are billed at segment-specific rates.
• Fuel Policy: Full tank to full tank. If the vehicle is returned with less than a full tank, fuel charges plus convenience fees will apply.
• Parking: Street-side parking is prohibited. We require a verified address where the car will be parked; failure to comply may result in GPS-triggered penalties.

2.3 Security Deposit & Damages

• Evaluation: Security deposits vary by model. Refunds are processed within 2 working days following a complete technical evaluation of the car and GPS logs.
• Insurance: All cars are insured "bumper to bumper." However, the decision to invoke insurance lies solely with the provider.
• Damage Recovery: Any internal or external damage is first recovered from the security deposit. If the cost exceeds the deposit, the customer is liable for the balance.
• Downtime Fee: If a vehicle is rendered unusable due to damage, the customer is liable for the loss-of-revenue (downtime) charges for the period the car is in the workshop.

3. Chauffeur-Driven Terms & Conditions

Bespoke hospitality for corporates, celebrities, and weddings.

3.1 Operations & Duration

• Garage-to-Garage: Distance and time are calculated from our garage to our garage.
• Duty Limits: Maximum driving duration is 12 hours or 300 kms (whichever occurs first) to ensure chauffeur alertness and passenger safety.
• Airport Transfers: These are distinct from local and outstation trips. Please verify specific Airport Transfer rates (₹2,999 – ₹7,999).

3.2 Chauffeur Protocols

• Authority: Our chauffeurs have the authority to deny boarding or return to the office if they encounter alcohol, food hazards, or threats to the vehicle's features.
• Professional Respect: Chauffeurs must be treated with dignity. Abusive behavior will result in immediate termination of the trip and potential legal action.
• No Influence: Customers must not influence chauffeurs to drive rashly or violate RTO regulations. Customers are liable for damages resulting from such influence.

4. Prohibited Actions & Maintenance

• Cleanliness: No smoking, drinking, or alcohol inside the luxury fleet. A cleaning fee applies if the vehicle is returned in an unsanitary condition.
• Prohibited Items: Carrying illegal firearms, drugs, pets, or hazardous goods is strictly prohibited.
• Illegal Use: Cars cannot be used for towing, racing, speed testing, or commercial sub-leasing.

5. Geo-Fencing & Data Privacy

• GPS Monitoring: By using our services, you consent to location-data collection. We use geo-fencing to regulate pick-up and drop-off zones and restricted areas.
• Restricted Zones: Tampering with or circumventing geo-fencing technology will result in immediate service termination and legal action.
• Out-of-Contract Areas: If a customer drives, flies, or sails to locations not prescribed in the contract without explicit permission, they assume full responsibility for all consequences.

6. Indemnity & Disclaimer

• Liability: The user shall indemnify Ridehire™ and its directors against all losses, theft, third-party liabilities, or accidents arising from negligent use or breach of these terms.
• Personal Property: Ridehire™ is not liable for items left in the vehicle.
• Service Disclaimer: Services are used at the user's sole risk. Ridehire™ disclaims all warranties of suitability for specific purposes.

Final Note: These Terms & Conditions are updated periodically to reflect current RTO regulations and engineering standards. The latest version applies to all active bookings.